Unauthorized/Locked Out
Though you will always have access to your own matches, you may occasionally receive an unauthorized message when trying to view opponent matches. If this happens, a reason will be listed. The most common reasons for being locked out are:
- Missing video or scoresheet
- Conference exchange rules
- Match has not been shared with you by the other team
Missing Video or Scoresheet
One or more of your own matches is missing the video or scoresheet. The match ID will be listed. Click on it to be taken to the match and upload the missing content.
If the match was cancelled or your league doesn't require it to be uploaded, you should delete the event on your Schedule page before the match takes place. You aren't able to delete past events, so if the match date has already passed, reach out to our support team to get the match removed from your schedule.
Conference Exchange Rules
Some leagues use Volleymetrics to enforce their exchange rules. This may include the requirement to upload your own content before access is given to others' content. Other leagues may choose to hold all video from the previous week until a certain date and time, after which the video is released. See your league's exchange rules for further detail.
Match Not Shared
The match you are trying to view may not be shared with you. Ask the coach to share it with you through the portal.
